Once you have ordered and made the payment from our website, you will receive an order confirmation email. In case, you do not get a confirmation mail within 1 hour, please contact us. You will receive another Order Processing email when the product is being prepared for shipping. Once the order is shipped, you will receive another email with the tracking number. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive.
We have tie-ups with reputed courier companies, so your orders will be delivered right to your doorstep. All orders will be delivered in fully sealed packages to protect your goods and ensure that they reach you in perfect condition.
However, occasionally, we see that customers provide us with a wrong shipping address, which will make the shipment undeliverable. In such cases, this will be returned to us by our courier partner after attempting the delivery. We reserve the right to be not responsible for lost orders due to incorrect delivery information provided by the customer and indemnify the Company against any liability to fulfill this order. We will, however, try to contact you and get the correct address and reship it once we get the returned delivery back in our warehouse. However, in such cases, the re-shipping charges will have to be borne by the customer. Or if the customer doesn’t opt for reshipping, the refund will be initiated, after deducting the initial shipping charges in actuals.
Orders will be delivered within 7 – 8 working days from the day of confirmation. The delivery date will be displayed in the checkout screen. Delivery time may vary depending upon the shipping address. To track your order, use the tracking ID which is sent to you via email. Or you may also go to totalpowertools.in website. Click My Account tab. Now click the Track Orders section. You will be redirected to the corresponding courier service provider’s link where you can use the tracking id and track your order. Tracking details will also be available in the dispatch confirmation email.
The delivery days confirmed within the timeframe are contingent upon smooth and normal shipping processes with our third-party service providers. Any delays, missing shipments, incorrect deliveries, or any other errors caused by these third-party services that result in delays will be addressed only after we receive a resolution from their end.
In the event of such delays, customers will be informed, and relevant proof of communication with the courier service /any other related party service provider’s support team will be provided to the customer as proof of the ongoing case. Customers affected by such delays are required to await resolution until we receive a resolution from the service provider.
Any delays caused by third-party service providers are beyond our control, and we will make every effort to ensure timely resolution in collaboration with the respective courier services. However, we do not commit to any time frame for the resolution.
Products once shipped cannot be canceled. The cancellation will be only possible after we receive the products back in our warehouse after a return is initiated by the customer (please read the return policies). The shipping charges in actuals for these types of cancellations will be deducted from the refund amount.