Once you have placed your order and completed the payment on our website, you will promptly receive an order confirmation email. If you do not receive this confirmation within 1 hour of placing your order, please contact us (WhatsApp /Phone / Email) and let us know that you haven’t received the order confirmation.
Additionally, you will receive an Order Processing email once your product is being prepared for shipment. Following this, once your order has been dispatched, you will receive another email containing the tracking number for your convenience.
It is crucial to ensure that you receive all the aforementioned emails in sequence within a few days of placing your order. If, for any reason, you miss any of these communications, please inform us promptly so we can assist you and make sure the order is in process.
Sit back, relax, and anticipate the arrival of your exceptional product(s). We appreciate your business and hope you enjoy your purchase.
We send you email updates at each stage of your order until it is shipped. It is your responsibility to regularly check your email for these updates. Once the order is shipped, we provide you with the tracking number via email. You can use this number to track your order in real-time on the logistics partner’s website until it’s delivered to you. If you face any problem in tracking the shipment, please contact us and we will be glad to help you.
After the delivery is marked as completed, any issues or disputes will be handled by us for a period of 3 days from the delivery date indicated in the tracking sheet. We won’t be able to address any disputes beyond this timeframe as per our logistics partners’ policies as they do not accept claims beyond this point. After 3 days of delivery, we absolve ourselves from any customer claims.
We have tie-ups with reputed courier companies, so your orders will be delivered right to your doorstep. All orders will be delivered in fully sealed packages to protect your goods and ensure that they reach you in perfect condition.
However, occasionally, we see that customers provide us with a wrong shipping address, which will make the shipment undeliverable. In such cases, this will be returned to us by our courier partner after attempting the delivery. We reserve the right to be not responsible for lost orders due to incorrect delivery information provided by the customer and indemnify the Company against any liability to fulfill this order. We will, however, try to contact you and get the correct address and reship it once we get the returned delivery back in our warehouse. However, in such cases, the re-shipping charges will have to be borne by the customer. Or if the customer doesn’t opt for reshipping, the refund will be initiated, after deducting the initial shipping charges in actuals.
Orders will be delivered within 7 – 8 working days from the day of confirmation. The delivery date will be displayed in the checkout screen. Delivery time may vary depending upon the shipping address. To track your order, use the tracking ID which is sent to you via email. Or you may also go to totalpowertools.in website. Click My Account tab. Now click the Track Orders section. You will be redirected to the corresponding courier service provider’s link where you can use the tracking id and track your order. Tracking details will also be available in the dispatch confirmation email.
The delivery days confirmed within the timeframe are contingent upon smooth and normal shipping processes with our third-party service providers. Any delays, missing shipments, incorrect deliveries, or any other errors caused by these third-party services that result in delays will be addressed only after we receive a resolution from their end.
In the event of such delays, customers will be informed, and relevant proof of communication with the courier service /any other related party service provider’s support team will be provided to the customer as proof of the ongoing case. Customers affected by such delays are required to await resolution until we receive a resolution from the service provider.
Any delays caused by third-party service providers are beyond our control, and we will make every effort to ensure timely resolution in collaboration with the respective courier services. However, we do not commit to any time frame for the resolution.
Products once shipped cannot be canceled. The cancellation will be only possible after we receive the products back in our warehouse after a return is initiated by the customer (please read the return policies). The shipping charges in actuals for these types of cancellations will be deducted from the refund amount.